Help & Support

"Please Read Document" pop-up message error

If you are prevented from submitting a form despite having clicked ‘Download and View’ for a document, and are getting a pop-up asking you to ‘Please Read Document’, or you are being signed out of the platform when you close the document, this article will explain how to submit your form successfully.

Most people using a home computer should be able to submit the form easily. As a general rule, using a home computer running the Google Chrome web browser and opening the form in an incognito window should solve any and all compatibility related problems.

 

Computer Users:

Click ‘Download and View’ to open the document.
 

The document should appear in a PDF viewer in the centre of the screen.

When you have read it, click the encircled ‘x’ in the top right corner of the document to return to the form.

The form will have acknowledged that you have read the document and you will now be able to accept the terms and conditions, sign in the e-signing field, and submit the form successfully.

 

IPhone/IPad Users:

Click ‘Download and View’ to open the document. The document will open in a new 'Document Viewer window' or a new tab.
If the document has opened in a
'Document Viewer window', once you have read the document, tap the bottom of your screen to display the options tray if it is not already showing. You will see a back button that looks like a ‘less than’ sign in the bottom left hand corner.

Click the back button to take you back to the form. The form will have acknowledged that you have read the document and you will now be able to accept the terms and conditions, sign in the e-signing field, and submit the form successfully.

Alternatively, if the document has been opened in a new tab, you can click the tabs button in the bottom right hand corner of the tray at the base of the screen. This will display all tabs currently open on your device.

Select the tab immediately above the document, to go
back to the original form.

Once you have viewed the document and returned to the form, you will be able to accept the terms and conditions, sign in the e-signing field, and submit the form successfully!


Email Us

Phone 0203 198 2060