Help & Support

Tenant / Guarantor Portal: Submitting New Information and/or Documents

This step-by-step guide will help you on your way through all details of the Tenant / Guarantor Portal. If you submitted your reference form on Goodlord, and would like to check the progress of your reference, or you need to submit additional/new information, this article will demonstrate how this can be done through the Online Portal.

 

Entering the Portal (as a Tenant):

To access the Tenant Portal after submitting your reference form as a Tenant, follow the link to the Goodlord app in the last email you received, and enter your login and password details. These would have been set up as you signed up to Goodlord.

Note: If you have forgotten your password, a new password can be requested through the “Lost your password?” button on the login page. For further instructions, please view our guide on Resetting your Goodlord Password.

Click on the address of the tenancy in order to access the Tenant Portal relevant to your current application (as seen below).



 

Entering the Portal (as a Guarantor):

To access the Guarantor Portal after submitting your reference form as a Guarantor, follow the link to the Goodlord app in the last email you received when you submitted your references by clicking “your account” (as seen below).

Checking your Reference Progress

At the top of this page, if you click on the “Referencing Status” button, you will be able to view the status of your reference per each status (as seen below).

Note: The “Reference Status” section accurately reflects the progress of your reference checks as our Referencing Team collects relevant information and makes an assessment.

 

Submitting Additional Information and/or Documents

To update information or upload additional documents, click the “Update Reference” button on the top right of the page (as seen below):

If you would like to submit additional documents or replace documents submitted previously, find the relevant section in the form and upload the relevant document there.

Note: You do not need to fill in the entire form again. Only the specific section that you would like to update (example: Employers contact details)

 

Personal Details:

If you have been requested to update your personal details (Name and/or Phone number) the below is where you can update it.

Residential Details:

If you have been requested to update your Residential details or if you have realised you made an error previously, the below is where you can update it.

 

Employer’s Details:

If you have been requested to update your Employer’s or Accountant’s details or if you have realised you made an error previously, the below is where you can update it.

Note: If you are updating an email, this will automatically send out an email to your employer/accountant on successful submission of this section requesting a reference.

 

Previous Landlord / Agent Details:

If you have been requested to update your Landlord’s/Agent’s details or if you have realised you made an error previously, the below is where you can update it.

Note: If you are updating an email, this will automatically send out an email to your Landlord/Agent on successful submission of this section requesting a reference.

 

Identification Document Upload:

If you have been requested to update your Identification document or if you have realised you made an error previously, the below is where you can update it.

Note: To ensure you are submitting sufficient Identification documents, make sure to check out the latest Right to Rent Document Checks

Additional Documents Upload:

If you have been requested to upload any additional documents (Previous AST, Proof of Address, Bank Statements, and/or Payslips) or if you have realised you made an error previously, the below is where you can upload these documents.

 


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