Help & Support

I am receiving an error message when uploading documents for my referencing. How do I proceed?

The below error message will appear if you are the files you are uploading collectively exceed 150 megabytes or if they are not in an acceptable format. The Goodlord platform can only accept the following file types: .jpg, .jpeg, .pdf or .png.

 

How to proceed if the document is not an acceptable format

  • Check the format of the document by looking at the suffix of the name
  • If it does not already, upload a new file that ends in one of the following:
.jpg
.jpeg
.png​
.pdf​​ 

How to proceed if the file sizes are too large to submit using the online portal

  • Check the size of the files you are uploading do not exceed 150 MB
  • In an instance where you are attempting to multiple files, submit the files one by one or only a few at a time.

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