Help & Support

How do I complete the Identity Section of my Reference Form?

Right to Rent checks confirm your legal right to rent in the U.K. We base our criteria on the Government’s right to rent user guide. For more information on what is acceptable ID to meet right to rent criteria click here

You will need:

  • A Computer/laptop, tablet or smartphone.
  • A strong and stable, non-organizational internet connection.
  • For the easiest submission possible, use Google Chrome.

How to submit your ID:

EU Nationality

  • Select whether or not you I have been known by other names or aliases within the last 6 years by using the toggle:

    • If you have not, leave the toggle set to

    • If you have, click the toggle to set it to You will then be asked to enter "Aliases or other names" in the box that appears.

  • Select the country you are from using the "Nationality" drop-down box.
  • In the "Type of ID" drop-down box select the type of document you are uploading.
  • Click on the grey cloud with the text "Click here to upload" written beneath it.
  • Select the ID document you have saved in your files and click "Open"
  • Crop the image to show the full identity page of your document. If the ID is already showing in full then you can proceed without editing.
  • Click ‘Save’ to upload your image. ​
If you have chosen to upload a driving license and birth certificate you will have two upload boxes so ensure you upload a document in both fields.


Nationality outside of the EU

  • Select whether or not you I have been known by other names or aliases within the last 6 years by using the toggle:

    • f you have not, leave the toggle set to

    • If you have, click the toggle to set it to  . You will then be asked to enter "Aliases or other names"

  • Select the country you are from using the "Nationality" drop-down box.
  • In the "Type of ID" drop-down box select the type of document you are uploading.
  • Click on the grey cloud with the text "Click here to upload" written beneath it.
  • Select the ID document you have saved in your files and click "Open"
  • Crop the image to show the full identity page of your document. If the ID is already showing in full then you can proceed without editing.
  • Click "Save" to upload your image. ​

Important to Note:

  • To delete the file you have uploaded you can click the ‘x’ in the right-hand corner of the box.
  • If you do not have one of the required documents, please upload a blank document otherwise you will not be able to continue to the next stage of the reference form.
  • The files you upload via the form must be in one of the following formats:

.jpg, .jpeg, .pdf or .png

  • If you are submitting an indefinite visa and are being asked to supply a date this is valid until, please enter the proposed start date of your tenancy

Next, you will be asked to enter details of your income, please click here for a step to step guide on how to complete this section.

 

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Phone 0203 198 2060