Help & Support

Tenancy

Welcome to Goodlord

Goodlord is a cloud-based platform trusted by hundreds of agencies across the UK. We are happy to welcome you to Goodlord, and hope you enjoy a renting experience automated for you and your Agency! The steps be...

"Please Read Document" pop-up message error

If you are prevented from submitting a form despite having clicked ‘Download and View’ for a document, and are getting a pop-up asking you to ‘Please Read Document’, or you are being signed out of the platform ...

Resetting your Goodlord Password

To reset your password, click on the link within the last email you received from Goodlord. This will take you to the Login page. Click “Lost Your Password?” just below the Login button. Type in the email y...

The final steps

Once you have signed your Tenancy Agreement, your agent or landlord will need to countersign the contract to complete it. Once your agent or landlord has done this, you and your fellow tenants will receive an...

Signing your renewal contract

When your tenancy is being renewed, your agent will ask you to sign an updated tenancy agreement and possibly pay a renewal fee. You will receive an email from your agent asking you to log into your Goodlord ...

Making a payment on Goodlord

Paying by card Paying by bank transfer As a tenant, there are two stages where you might be asked by your agent to make a payment: When you initially sign up for your application ​When you si...

Tenant FAQs on Goodlord Broadband

FAQs on Goodlord Broadband What is Goodlord Broadband? Goodlord Broadband is a service to help you set-up your broadband and media for your tenancy whilst you are going through your tenancy application. T...

How do I set up my Goodlord Account?

You’ll need to set up an account to complete the application process for your property. These are the details you will use to log into Goodlord and complete all the relevant steps of your tenancy application pr...

How can I make my initial payment?

You may be charged an initial payment if your agency has requested the monies through the Goodlord platform. This is often referred to as a holding fee or a referencing fee but it is an upfront payment that has...

How do I review and sign my tenancy guide?

You’ll need to review and sign your tenancy guide to finish setting up your account. This is the final step of creating your Goodlord account so provided you have set up your login details and made your initial...


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